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Your account data, stored securely and explained clearly

We collect only what we need to run your account, process deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX, and keep your lobby access secure.

Account registration dataPayment transaction recordsSession and security logsCommunication historyDevice and browser information

Explore Lobby Read FAQ

What information we hold and why we need it

mawin888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account we ask for your name, email, phone number, and date of birth so we can verify your identity and comply with local regulations where access is available. Payment details—like your Touch 'n Go or GrabPay account identifiers—are collected when you deposit

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or withdraw; we do not store full card numbers or sensitive payment credentials on our servers. Session logs, including your IP address and device type, help us detect unusual login patterns and protect your account from unauthorised access. We also keep records of support conversations and
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promotional preferences so we can respond to your questions and tailor offers to what you have shown interest in. All of this data is processed only where local law permits, and we do not share it with third parties for marketing purposes. Data retention follows the
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minimum period required by payment processors and regulatory guidelines in each region we serve.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACTS

How to reach us about your data or privacy questions

If you want to review, update, or delete the personal information we hold, or if you have questions about how we use cookies and session tracking, contact our privacy team through any…

Live Chat Open the chat widget in the bottom corner of any page and select Privacy Inquiry from the menu. An agent will confirm your account details and guide you through data access or deletion requests, including what we can remove immediately and what must be retained for payment reconciliation or regulatory review.

Email Support Send your request to [email protected] with your registered email address and account username. Include a brief description of what you need—viewing your data, correcting an error, or requesting deletion—and we will reply with the relevant forms and timelines, along with any legal requirements that apply in Malaysia.

Privacy FAQ Browse our privacy FAQ section below for answers to the most common questions: what data we collect at registration, how long we keep payment transaction logs, whether you can opt out of promotional messages, and how to download a copy of everything we hold on file for your account.

HOW WE PROTECT YOUR DATA

Security practices, retention periods and your rights

We encrypt account credentials and payment data in transit and at rest, store session tokens with expiry limits, and monitor login patterns for signs of compromise.

Encryption and Access Control

All passwords are hashed with industry-standard algorithms, and payment credentials are tokenised so our servers never see your full card or wallet details. Access to the database is restricted to authorised personnel, logged for audit purposes, and protected by multi-factor authentication to prevent unauthorised viewing or tampering.

Cookie and Tracking Policy

We use session cookies to keep you logged in, analytics cookies to measure page load times and popular game categories, and preference cookies to remember your language and layout settings. You can disable non-essential cookies in your browser, though doing so may require you to log in more often or reset display preferences each visit.

Data Retention Schedule

Account registration data is kept for as long as your account remains active, plus seven years after closure to comply with payment reconciliation and dispute resolution rules. Marketing preferences are stored until you unsubscribe or delete your account, at which point we suppress your contact details so you receive no further promotional messages.

Third-Party Processors

Touch 'n Go, GrabPay, Boost and FPX handle payment authorisation on their own secure infrastructure; we send only the transaction amount and your account identifier, never your login credentials or full wallet details. Game studios such as Evolution and Pragmatic Play receive no personally identifiable information beyond a session token required to load your balance and game history in the lobby.

Your Access and Correction Rights

Where local law permits you can log in to your account dashboard and update your email, phone number, and communication preferences at any time. For a full data export—including transaction history, session logs, and support tickets—contact our privacy team and allow up to ten business days for us to compile and deliver the file securely.

Account Deletion and Suppression

To close your account and request data deletion, withdraw any remaining balance, then submit a deletion request through live chat or email. We will remove your login credentials, suppress your contact details, and delete session logs within thirty days, though financial transaction records must stay on file for regulatory retention periods before final purging.

Common questions about data, cookies and account security

We ask for your full name, email address, phone number, date of birth, and country of residence. This information is used to verify your identity, process deposits and withdrawals, and comply with regulatory requirements in regions where access is available under local law.

No. We do not sell or rent your personal information to outside marketers. Payment processors like Touch 'n Go and GrabPay receive only the transaction amount and account identifier needed to authorise deposits and withdrawals, and game studios see only a session token with no personally identifiable details.

Payment transaction records are retained for seven years from the date of each deposit or withdrawal to meet payment-processor audit requirements and to resolve disputes. After that period records are purged unless a regulatory investigation or legal hold requires extended retention.

Yes, where local law permits. Contact our privacy team via email or live chat and we will compile a data export that includes your registration details, transaction history, session logs, and support ticket transcripts. Delivery typically takes up to ten business days.

Log in to your account dashboard and open Communication Preferences, then toggle off marketing emails and SMS alerts. Changes take effect within twenty-four hours, though you will still receive transactional messages such as deposit confirmations and withdrawal status updates.

We remove your login credentials, suppress your contact details so no further promotional messages are sent, and delete session logs within thirty days. Financial transaction records must remain on file for seven years to satisfy regulatory retention rules, after which they are permanently purged from our systems.

We use session cookies to keep you logged in, analytics cookies to track page performance, and preference cookies to remember your language and layout settings. You can disable non-essential cookies in your browser settings, though this may require you to log in more frequently or reset your preferences each visit.

Your account data, stored securely and explained clearly

How to reach us about your data or privacy questions

Security practices, retention periods and your rights

Encryption and Access Control

Cookie and Tracking Policy

Data Retention Schedule

Third-Party Processors

Your Access and Correction Rights

Account Deletion and Suppression

Common questions about data, cookies and account security

01 What personal information do you collect when I open an account?

02 Do you share my data with third parties for marketing?

03 How long do you keep my transaction history?

04 Can I request a copy of all the data you hold on my account?

05 How do I stop receiving promotional messages?

06 What happens to my data if I delete my account?

07 Do you use cookies and can I turn them off?

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